Privacy Policy

Last updated: January 15, 2025

1. Information We Collect

At Kernexo, we collect information that you provide directly to us, such as when you create an account, place bets, or contact us for support. This may include:

  • Personal identification information (name, email address, phone number, date of birth)
  • Payment information (credit card details, bank account information)
  • Account credentials and preferences
  • Communication records and support interactions
  • Betting history and transaction records

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our betting services
  • Process transactions and manage your account
  • Verify your identity and age (must be 18+)
  • Communicate with you about your account and our services
  • Improve our platform and develop new features
  • Comply with legal and regulatory requirements
  • Prevent fraud and ensure platform security

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations or court orders
  • With trusted service providers who assist in our operations (under strict confidentiality agreements)
  • To protect our rights, property, or safety, or that of our users
  • In connection with a business transfer or merger

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL encryption for all data transmission
  • Secure servers with restricted access
  • Regular security audits and updates
  • Employee training on data protection
  • Multi-factor authentication for account access

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These help us:

  • Remember your preferences and settings
  • Analyze site traffic and usage patterns
  • Provide personalized content and recommendations
  • Ensure platform security and prevent fraud

You can control cookie settings through your browser preferences.

6. Your Rights and Choices

You have the right to:

  • Access and review your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your account and data
  • Opt out of marketing communications
  • Request data portability
  • Withdraw consent for data processing

To exercise these rights, contact us at privacy@kernexo.com

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account data is typically retained for 7 years after account closure, as required by gambling regulations.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

9. Children's Privacy

Our services are strictly for users 18 years and older. We do not knowingly collect information from minors. If we discover that we have collected information from someone under 18, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our platform. Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: