Safe Gaming Policy

Last updated: January 15, 2025

1. Our Commitment to Safe Gaming

At Kernexo, we are committed to promoting responsible gambling and ensuring the safety and well-being of our customers. We believe that gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems.

We provide various tools and resources to help you maintain control over your gambling activities and seek help if needed.

2. Age Verification and Legal Requirements

You must be at least 18 years old to use our services. We verify the age of all customers through multiple methods:

  • Identity document verification
  • Address verification
  • Age verification checks
  • Ongoing monitoring for underage gambling

We reserve the right to request additional verification at any time to ensure compliance with legal requirements.

3. Self-Exclusion and Cooling-Off Periods

We offer several self-exclusion options to help you control your gambling:

  • 24-hour cooling-off period: Take a break from gambling for 24 hours
  • 7-day break: Self-exclude for one week
  • 30-day break: Self-exclude for one month
  • 6-month break: Self-exclude for six months
  • Permanent exclusion: Self-exclude permanently

During self-exclusion periods, you cannot access your account, place bets, or receive promotional materials.

4. Deposit and Spending Limits

You can set various limits to control your spending:

  • Daily deposit limit: Maximum amount you can deposit per day
  • Weekly deposit limit: Maximum amount you can deposit per week
  • Monthly deposit limit: Maximum amount you can deposit per month
  • Loss limit: Maximum amount you can lose in a specified period
  • Session time limit: Maximum time you can spend gambling per session

These limits can be set in your account settings and will be enforced immediately.

5. Reality Checks and Session Monitoring

We provide reality checks to help you stay aware of your gambling activity:

  • Regular pop-up reminders during your session
  • Time and money spent notifications
  • Loss and win summaries
  • Automatic session breaks after extended play

You can customize these reminders in your account preferences.

6. Problem Gambling Resources

If you or someone you know has a gambling problem, help is available:

7. Signs of Problem Gambling

Be aware of these warning signs:

  • Spending more money or time gambling than you can afford
  • Chasing losses with bigger bets
  • Lying about gambling activities
  • Neglecting work, family, or other responsibilities
  • Borrowing money to gamble
  • Feeling anxious or depressed about gambling
  • Inability to stop or control gambling

If you recognize these signs in yourself, please seek help immediately.

8. Our Monitoring and Intervention

We actively monitor customer behavior and may intervene if we notice signs of problem gambling:

  • Automated alerts for unusual betting patterns
  • Manual review of high-risk accounts
  • Proactive contact with customers showing concerning behavior
  • Referral to support services when appropriate
  • Temporary account restrictions if necessary

9. Third-Party Exclusion Programs

We participate in national self-exclusion programs:

  • BetStop: National self-exclusion register
  • GamStop: UK self-exclusion service
  • GAMSTOP: European self-exclusion network

If you are registered with any of these programs, you will be automatically excluded from our services.

10. Responsible Marketing

We are committed to responsible marketing practices:

  • No marketing to self-excluded customers
  • No marketing to underage individuals
  • Clear and honest advertising
  • No promotion of gambling as a way to solve financial problems
  • Inclusion of responsible gambling messages in all marketing

11. Employee Training

All our staff are trained to:

  • Recognize signs of problem gambling
  • Provide appropriate support and referrals
  • Respect customer privacy and confidentiality
  • Follow responsible gambling procedures
  • Escalate concerns to management when necessary

12. Contact Us for Support

If you need help with your gambling or have questions about our safe gaming policies: